FAQ

CREATED SINCE 2008, MAKIKO, JAPANESE CREATOR OF PARISIAN INFLUENCE OF LA LUEUR DE L'AUBE, OPENED ITS FIRST RUE DU CHERCHE-MIDI BOUTIQUE WORKSHOP IN SEPTEMBER 2016, WHICH ALLOWS HER TO MANUFACTURE HERE EVEN ALL OF HER CREATIONS.

LOVING TO WORK WITH METALS AND EVERYTHING SURROUNDING IT, SHE FOUND HER ARTISTIC IDENTITY THROUGH TEXTURING AND THE PLAY OF LIGHT ON MATERIAL. Ranging from sparkle for certain collections to shine of light for others, she does best to retranscribe her sensitivity, and who knows a little poetry in her jewelry, like a walk in the woods.

THIS IS WHY LA LUEUR DE L'AUBE IS A BRAND OF NATURE-INSPIRED JEWELERY WHOSE WEALTH EMBELLISHES EVERYONE WEARING IT.

THE SITE LA LUEUR DE L'AUBE IS A WEBSITE DEDICATED TO THE SALE OF BESPOKE JEWELERY ONLINE. FOR A BESPOKE JEWEL THAT YOU HAVE PERSONALIZED YOURSELF, SIMPLY CLICK ON «MADE-TO-ORDER » WHICH WILL INCLUDE A MONTH OF MANUFACTURING. BUT REST ASSURED, THERE ARE ALSO JEWELS AVAILABLE IMMEDIATELY, WHAT WE CALL «ORDER IN STOCK» . YOU WILL FIND ALL KINDS OF JEWELRY. SO YOU CAN HIGHLIGHT YOUR TASTES AND DESIRES!

ALL JEWELERY IS DESIGNED IN FRANCE AND MADE ENTIRELY BY HAND IN THIS PARISIAN WORKSHOP FROM THE MOST NOBLE MATERIALS AND PRECIOUS STONES AS WELL AS FINE STONES . OUR JEWELERY ARE GUARANTEED NICKEL FREE AND ARE DESIGNED TO MINIMIZE THE RISKS OF ALLERGY.

ALL CREATIONS ARE ENGRAVED WITH THE MASTER'S PUNCH. ALSO,18K GOLD JEWELERY IS ENGRAVED WITH A 750.

THE REGULATIONS IN FRANCE CONCERNING THE MANUFACTURING AND SALE OF JEWELERY IN PRECIOUS METALS (GOLD, SILVER, PLATINUM…) ARE STRICT. IT ALLOWS TO PROTECT BOTH THE CUSTOMER, BY GUARANTEING IT THE PROBATION OF PRECIOUS METALS, BUT ALSO THE MANUFACTURER, BY PROTECTING IT FROM UNFAIR COMPETITION. THERE ARE 2 TYPES OF STAMP: THE MANUFACTURER'S PUNCH AND THE STATE PUNCH. THE ORANGE-SHAPED MANUFACTURER'S PUNCH IS SPECIFIC TO EACH MANUFACTURER. ALL OF OUR JEWELERY ARE MARKED WITH THIS DIAGRAM. THE STATE MARK IS USED TO GUARANTEE THE PROPORTION OF PRECIOUS METALS CONTAINED IN THE JEWEL, CALLED "TITLE". OUR GOLD JEWELRY ARE UNDER 750/1000 FORMERLY 18K PUNCH REPRESENTING AN EAGLE HEAD. SILVER COINS ARE UNDER 925/1000 - SAID “SOLID SILVER” OR “STERLING SILVER” WITH MINERVE HEAD. THESE DIES ARE MANDATORY FOR GOLD JEWELERY WHOSE WEIGHT EXCEEDS 3G, AND FOR SILVER JEWELERY OVER 30G. OTHER PARTS, NOT SUBJECT TO THE OBLIGATION OF THE WARRANTY PUNCH, ARE HOWEVER MANUFACTURED LEGALLY IN FRANCE.

SOLID SILVER

PURE SILVER IS ALSO TOO “SOFT” FOR THE MANUFACTURING OF JEWELERY, IT IS ALSO MIXED WITH OTHER METALS TO “HARDEN” IT SILVER IS SAID SOLID AND THEREFORE CERTIFIED AS A PRECIOUS METAL IF IT CONTAINS 92.5% OF PURE SILVER AND OTHER METALS - MOST OFTEN COPPER.

GOLD-PLATED SOLID SILVER

A 3 MICRONS GOLD COAT IS APPLIED TO SOLID SILVER JEWELERY.

18K GOLD (750)

24 CARAT PURE GOLD IS TOO "SOFT" TO MAKE A JEWELERY, IT IS MIXED WITH OTHER METALS TO "HARDEN" IT. - 18 CARAT GOLD MEANS THAT IN 24 G OF ALLOY THERE IS 18G (OR 75.01%) OF "PURE GOLD". IT IS ALSO CALLED 750 / 1000TH GOLD WHERE ITS 750 PUNCH DEPENDING ON THE ALLOY COMPOSITION OF THE METALS THEIR COLORS MAY VARY (YELLOW, PINK OR GRAY)

WHITE GOLD, WHICH IS GRAY GOLD, IS COMPOSED OF 75% GOLD, SILVER AND COPPER. SOMETIMES TO GIVE IT A WHITE APPEARANCE, A LAYER OF RHODIUM IS APPLIED TO THE JEWELERY SURFACE. WHEN THE JEWELERY IS WORN REGULARLY UNDER THE EFFECT OF RUBBING, THIS THIN RHODIUM FILM IS REMOVED. A NEW RHODIUM-PLATING MAY BE CARRIED OUT TO BRING BACK THE SHINE TO OUR JEWELRY.

PRECIOUS STONES

THERE ARE 4 PRECIOUS STONES:

• THE DIAMOND
• THE EMERALD
• THE RUBY
• SAPPHIRE
• FINE STONES

WHITE TOPAZ, PINK QUARTZ, BLUE TOPAZ, AMETHYST, PERIDOT, CITRINE, IOLITE, RHODORITE GARNET, MORGANITE, GREEN TOURMALINE, PINK TOURMALINE, DIAMOND, BLUE CALCEDONIA, CHRYSOPRASE THE CRYSTAL, THE SERPENTINA, THE PEARL OF FRESHWATER FOR ALL OTHER REQUESTS CONCERNING STONES, THE CUSTOMER CAN CONTACT THE SHOP DIRECTLY OR SEE THE LIST OF STONES USED BY LA LUEUR DE L’AUBE

IN ORDER TO DETERMINE YOUR RING SIZE, WE INVITE YOU TO DOWNLOAD THE LA LUEUR DE L'AUBE RING GUIDE. YOU CAN ALSO CHECK THE CONVERTER CHART ABOVE TO KNOW THE FRANCE / USA / UK / JAPAN SIZE EQUIVALENCES. IT IS ESSENTIAL TO TAKE INTO ACCOUNT THAT YOUR HANDS, DEPENDING ON THE TEMPERATURE OR THE TIME OF DAY, MAY TEND TO INFLATE. OUR TWO HANDS ARE NOT IDENTICAL, ONE TENDES TO BE STRONGER THAN THE OTHER. YOU CAN GENERALLY OBSERVE A SIZE DIFFERENCE BETWEEN EACH FINGER, FROM HAND TO HAND. RING BODY WIDTH AND COMPOSITION MAY AFFECT THE SELECTION OF RING SIZE. INDEED; YOU MUST THINK OF: RING GUIDE
-FOR A THIN RING WITHOUT PATTERN (S), CHOOSE USUAL SIZE.
-FOR A VERY FINE RING WITH IMPOSING PATTERN (S), REMOVE ONE SIZE FROM THE USUAL SIZE.
-FOR A LARGE RING, ADD AN ADDITIONAL SIZE OVER THE USUAL SIZE.
TRADITIONALLY, ENGAGEMENT RINGS AND ALLIANCES ARE MADE ON THE LEFT HAND ANNOUNCEMENT

GENERALLY, OUR BRACELETS WITH A CHAIN ARE SOLD IN A SINGLE SIZE FROM 19CM ADJUSTABLE TO 17CM. OUR BANDS ARE AVAILABLE IN 3 DIFFERENT SIZES AND CUSTOMIZED TO SUIT ALL TYPE OF WRISTS. YOU CAN DOWNLOAD LA LUEUR DE L’AUBE BRACELET GUIDE.

OUR NECKLACES AND NECKLACES ARE AVAILABLE IN SEVERAL SIZES.

• crewneck 37/40 CM
• COLLAR 50/55 CM
• LONG necklace 60/70 CM

Well first of all know THAT ALL THE JEWELRY OF LA LUEUR DE L'AUBE HAS ARTISANAL WORK, THAT IS TO SAY THAT WE MAKE YOUR JEWEL HERE IN OUR PARISIAN WORKSHOP. WE ATTACH THIS VERY GREAT IMPORTANCE, AND WE WANT IT TO FIT YOU AS MUCH AS POSSIBLE, THAT THE RESULT MEETS YOUR EXPECTATIONS. TELL YOURSELF THAT THIS SITE IS LIKE A CATALOG.

THE ENTIRE RANGE IS AVAILABLE ON THE E-SHOP BUT BECAUSE OF THEIR EXCEPTIONAL NATURE, THIS IMPLIES A LONGER DELIVERY TIME OF APPROXIMATELY 1 MONTH. IT IS INDICATED ON THE PRODUCT PAGE « MADE-TO-ORDER » WHEN THE PART IS CONCERNED.

ALL LA LUEUR DE L'AUBE CREATIONS ARE CAREFULLY PACKAGED IN A RIGID BOX WITH A RIBBON IN THE COLORS OF THE HOUSE TO PROTECT JEWELERY DURING TRANSPORT.

CERTAIN JEWELERY IS IN EFFECT ALL THE MORE PERSONALIZABLE BY ENGRAVING ON IT, SUBJECT TO TECHNICAL CONSTRAINTS AND THE AVAILABLE SPACE, A NAME, A SENTENCE OR A DATE. THE ENGRAVING IS PAYABLE (SEE PRICING (FIRST NAME 50E SENTENCE 80E)) AND THE TIME NECESSARY TO COMPLETE THIS IS 2 WEEKS MORE. CONCERNING PERSONALIZED ENGRAVING CONTACT US BY EMAIL.

THE DESIRED JEWEL WOULD LIKELY BELONG TO A PAST COLLECTION THAT IS UNFORTUNATELY NO LONGER ON SALE. HOWEVER, WE INVITE YOU TO CONTACT US, SPECIFYING WHAT MODEL IT IS, AND WE WILL DO ALL OUR POSSIBLE TO HELP YOU ACQUIRE THE DESIRED PART. THANK YOU FOR MAKING THIS REQUEST VIA THE CONTACT PAGE OF OUR E-SHOP.

YOU HAVE THE POSSIBILITY TO PAY ITS PURCHASES BY PAYMENT CARD OR PAYPAL. ACCEPTED PAYMENT CARDS ARE: CB, VISA®, MASTER AND JCB®

THE TRANSMISSION OF INFORMATION ON OUR SITE IS OPERATED IN A SECURE CONTEXT, USING THE PROTOCOLS IN FORCE ON THE INTERNET. THE PAYMENT CARD NUMBERS ARE NOT KEPT ON THE SHOP.LA-LUEUR.COM SITE BUT ON THE SECURE SITE OF OUR BANKING INSTITUTION.

DELIVERY COSTS AND TIMES VARY DEPENDING ON THE DELIVERY ADDRESS. WE DELIVER IN FRANCE BY COLISSIMO OR DHL FOR EXPRESS AND THE REST OF THE WORLD BY DHL SHIPPING COSTS ARE FREE FOR ANY ORDERS OF MORE THAN OR EQUAL TO € 300 FOR DELIVERY IN METROPOLITAN FRANCE AND € 700 FOR DELIVERY ABROAD. AN E-MAIL WILL BE SENT TO CONFIRM THE PROCESSING OF THE ORDER AS WELL AS THE SHIPPING. WE INVITE YOU TO CONSULT THE LIST OF COUNTRIES BY CLICKING HERE.

YES, FOR THIS, YOU JUST INDICATE THE ADDRESS TO WHICH YOU WISH TO HAVE YOUR ORDER DELIVERED WHEN CHECKING YOUR PAYMENT.

POINT-OF-SALE COLLECTION IS A FREE SERVICE AT THE PARIS BOUTIQUE - 77 RUE DU CHERCHE-MIDI 75006 PARIS. DELIVERY WILL BE MADE IN STORE DEPENDING ON THE TYPE OF ORDER PLACED AND THE AVAILABLE STOCK, FROM TUESDAY TO SATURDAY FROM 11:30 AM TO 7:00 PM. AN EMAIL WILL BE SENT TO YOU TO NOTIFY YOU OF RECEIPT AT THE STORE. YOU WILL THEN HAVE A PERIOD OF 15 WORKING DAYS AFTER DELIVERY TO COLLECT YOUR ORDER FROM THE STORE. YOU WILL BE REQUESTED FOR A PROOF OF IDENTITY AS WELL AS THE INVOICE ISSUED BY EMAIL FOLLOWING THE CONFIRMATION OF THE ORDER. A THIRD PERSON MAY ALSO CARRY OUT THE COLLECTION ON BEHALF OF THE RECIPIENT BY PRESENTING A PROOF OF IDENTITY OF THE RECIPIENT AS WELL AS THE INVOICE.

POINT-OF-SALE COLLECTION IS A FREE SERVICE AT THE PARIS BOUTIQUE - 77 RUE DU CHERCHE-MIDI 75006 PARIS. DELIVERY WILL BE MADE IN STORE DEPENDING ON THE TYPE OF ORDER PLACED AND THE AVAILABLE STOCK, FROM TUESDAY TO SATURDAY FROM 11:30 AM TO 7:00 PM. AN EMAIL WILL BE SENT TO YOU TO NOTIFY YOU OF RECEIPT AT THE STORE. YOU WILL THEN HAVE A PERIOD OF 15 WORKING DAYS AFTER DELIVERY TO COLLECT YOUR ORDER FROM THE STORE. YOU WILL BE REQUESTED FOR A PROOF OF IDENTITY AS WELL AS THE INVOICE ISSUED BY EMAIL FOLLOWING THE CONFIRMATION OF THE ORDER. A THIRD PERSON MAY ALSO CARRY OUT THE COLLECTION ON BEHALF OF THE RECIPIENT BY PRESENTING A PROOF OF IDENTITY OF THE RECIPIENT AS WELL AS THE INVOICE.

HOW CAN I TRACK THE DELIVERY OF MY ORDER? IF YOU WOULD LIKE TO TRACK THE PROGRESS OF YOUR ORDER, LOG IN TO YOUR ACCOUNT ON THE WEBSITE AND CLICK ON "ORDERS". IN THIS SECTION YOU CAN CONSULT THE STATUS OF YOUR ORDER:

IN THE PROCESS OF PREPARATION (YOUR ORDER IS WELL VALIDATED AND IS CURRENTLY IN PROCESSING) DURING DELIVERY (YOUR ORDER HAS BEEN SHIPPED AND YOU CAN NOW FOLLOW ITS PROGRESS ON THE CARRIER'S WEBSITE THANKS TO THE PACKAGE NUMBER) AN E-MAIL OR SMS WILL BE SENT TO YOU AS SOON AS YOUR PACKAGE IS SHIPPED, INDICATING A DELIVERY TRACKING NUMBER. FOR ANY ADDITIONAL INFORMATION, YOU CAN CONTACT BY EMAIL. AND BY PHONE FROM FRANCE ON 0986250866, FROM TUESDAY TO SATURDAY (EXCLUDING PUBLIC HOLIDAYS IN FRANCE), FROM 11:30 AM TO 7 PM (METROPOLITAN FRANCE HOURS).

PURSUANT TO THE PROVISIONS OF ARTICLE L121-21-8 OF THE CONSUMER CODE, PRODUCTS CORRESPONDING TO CUSTOM ORDERS "MADE-TO-ORDER" CANNOT BE EXCHANGED OR REFUNDED. HOWEVER IF YOUR PURCHASE HAS BEEN MADE IN THE "ORDER IN STOCK" ORDER. YOU HAVE A LEGAL WITHDRAWAL PERIOD OF 14 DAYS FROM THE RECEIPT OF YOUR PACKAGE TO INFORM US OF YOUR INTENTION. THANK YOU FOR MAKING THIS REQUEST BY EMAIL. ONCE THIS REQUEST IS ACCEPTED, WE WILL TELL YOU THE PROCEDURE TO RETURN YOUR PACKAGE, SHIPPING COSTS AT YOUR CHARGE. WHATEVER THE TYPE OF RETURN IS, THE ITEM MUST BE RETURNED IN ITS ORIGINAL PACKAGING (BOX, AS WELL AS DHL RIGID BOX) ACCOMPANIED WITH PROOF OF PURCHASE. THE PRODUCT MUST NOT BE WORN, USED, MODIFIED, WASHED, OR DAMAGED. THIS MUST BE RETURNED IN ITS ORIGINAL PACKAGING. ANY RETURN NOT COMPLIANT OR IMPROPER FOR RESALE (DAMAGED, DAMAGED, USED OR DIRTY) WILL BE REJECTED AND THE PARTS WILL BE SHIPPED TO YOU AT YOUR EXPENSE. FOR MORE DETAILS, CONSULT OUR GENERAL CONDITIONS OF SALE.

AFTER THIS, ON RECEIPT OF THE RETURNED PRODUCT, THE REFUND WILL BE MADE ACCORDING TO THE PURCHASER'S WILL IN THE FORM:
- OF A CREDIT VALID FOR 6 MONTHS IF YOU WISH TO BE REFUNDED IN THE FORM OF A CREDIT, THE ENTIRE AMOUNT OF YOUR ORDER WILL BE REFUNDED TO YOU INCLUDING THE SHIPPING COSTS..
- A REFUND CREDITED DIRECTLY TO YOUR BANK ACCOUNT OR PAYPAL ACCOUNT DEPENDING ON THE METHOD OF PAYMENT USED WHEN ORDERING. THE AMOUNT OF THE REIMBURSEMENT WILL BE EQUAL TO THE PRICE OF THE RETURNED PRODUCT WITHOUT PENALTY EXCEPT FOR THE COSTS OF SHIPPING AND RETURN COSTS, WHICH REMAIN AT YOUR CHARGE. AN E-MAIL WILL BE SENT TO CONFIRM THE REFUND FOR YOUR ORDER.

IF IT IS E-SHOP PURCHASE, PLEASE EMAIL US THROUGH THE CONTACT PAGE OF OUR E-SHOP OR REACH US AT 0986250866 WE OFFER A FREE REPAIR SERVICE FOR 2 YEARS FROM THE DATE OF PURCHASE ON PRESENTATION OF PROOF OF PURCHASE. THIS SERVICE IS FREE OF CHARGE ON CONDITION THAT THE DAMAGE TO THE JEWEL IS RELATED TO A MANUFACTURING DEFECT. IN GOOD FAITH OUR CUSTOMERS WILL BE REQUIRED TO PAY THE RETURN AND EXCHANGE, IF AFTER DIAGNOSIS WE FIND A MANUFACTURING DEFECT ON OUR PART WE WILL REFUND YOU THE ENTIRE SHIPPING COSTS.
EXCEEDING THIS WARRANTY PERIOD, OUR AFTER-SALES DEPARTMENT CAN OFFER YOU A PAID REPAIR IF POSSIBLE. IT WILL BE THE SUBJECT OF A QUOTE, WHICH WILL BE SUBMITTED TO YOU FOR ACCEPTANCE BEFORE ANY REPAIR. FOR MORE INFORMATION, PLEASE SEND AN EMAIL THROUGH THE CONTACT PAGEOF OUR E-SHOP

IF YOUR PURCHASE HAS BEEN MADE ON THE E-SHOP, PLEASE SEND US YOUR JEWEL WITH PROOF OF PURCHASE (THIS IS DOWNLOADABLE FROM MY ACCOUNT> ORDERS) TO THE FOLLOWING ADDRESS:
IF THIS IS A PURCHASE MADE DIRECTLY IN THE STORE, WE ADVISE YOU TO CONTACT US AT 0986250866 AND THUS INFORM YOU OF THE PROCEDURES TO FOLLOW. AFTER EXPERTISE, WE WILL BE ABLE TO INDICATE THE TIME FRAME AS WELL AS THE COST OF REPAIR NECESSARY.
FOR MORE INFORMATION CONCERNING A JEWEL LA LUEUR DE L’AUBE, PLEASE SEND AN EMAIL VIA THE CONTACT PAGE OF OUR E-SHOP.

BY CREATING YOUR PERSONAL ACCOUNT, YOUR E-SHOP PURCHASES ARE EASIER.

• YOUR PERSONAL INFORMATION IS SAVED FROM ONE ORDER TO ANOTHER.
• SPECIAL OFFERS WILL BE DEDICATED TO YOU.


• THE HISTORY OF YOUR ORDERS IS KEPT. YOU CAN DOWNLOAD YOUR PURCHASE INVOICES AT ANY TIME.

WHEN CREATING YOUR ACCOUNT, YOU WILL HAVE THE POSSIBILITY TO SUBSCRIBE OR NOT TO THE NEWSLETTER. IN THE EVENT OF YOU ALREADY SUBSCRIBE TO OUR NEWSLETTER AND YOU DO NOT WISH TO RECEIVE IT, PLEASE CLICK ON THE UNSUBSCRIBE LINK BELOW EACH NEWSLETTER SENT. THIS ACTION WILL NOT DELETE YOUR ACCOUNT, ONLY YOUR SUBSCRIPTION TO OUR NEWSLETTER.

COOKIES ARE SMALL PACKAGES OF DATA THAT WEBSITES INSTALL ON A DEVICE TO MEMORIZE VISITOR PREFERENCES AND UNDERSTAND HOW THESE LATEST USE THE VARIOUS SITE FEATURES. THEY CAN BE USED TO IMPROVE THE NAVIGATION EXPERIENCE.