Terms & Conditions and Modalities
Dear customers, to celebrate this wonderful decade by your side, we truly wanted to express our deepest gratitude! That is why we are delighted to organize a grand anniversary raffle event from October 1st to October 31st, 2026.
Terms of Participation and Ticket Allocation
In order to ensure complete fairness among our customers, all entries are centralized in a single master ledger:
In-store: Your numbered ticket is handed to you directly at checkout, and your contact details are registered in our ledger.
Online: Our team verifies orders every morning. A personalized email will be sent to you manually with your official number, logged directly into the ledger.
Non-cumulative: Tickets are assigned per single transaction. Separate purchases made at different times cannot be combined to obtain a ticket.
Returns and exchanges on the initial purchase: If the purchase that triggered the ticket allocation is canceled and refunded, the raffle entry is also canceled. The ticket number will then be deactivated in the ledger. If you make a simple item exchange, your ticket naturally remains valid.
Lost physical ticket: Simply send an email to contact@la-lueur.com with your full name and the date of your purchase. After verification against our master ledger, we will resend your official numbers.
Terms of Use for Store Credits
Strictly personal voucher: Only the official holder of the winning ticket can redeem the store credit. Vouchers cannot be transferred or gifted to another person.
Validity: The voucher is valid for a period of 6 months and cannot be exchanged.
Non-refundable: Store credit is non-refundable, non-exchangeable, and cannot be used for bespoke or custom-made creations.
Single-use: Store credit must be redeemed in a single transaction; no change will be given and no remaining balance will be retained. You may complete the purchase with your own funds if the total exceeds the credit amount.
Non-combinable: This anniversary store credit cannot be combined with any other active promotional codes.
Atelier redemption: When redeeming your credit in-store, you will be asked to present your ID along with the winning ticket under the same name.
International delivery: If you win and reside abroad, any potential customs duties and import fees associated with delivery remain your responsibility.
The Raffle Draw
The grand raffle draw will take place live on our Instagram account on October 31 st 15H. The three winners will then be contacted individually and will receive a unique promo code, valid on our online store or at our Parisian atelier. A wonderful opportunity to get ahead on your end-of-year gifting while trying your luck!